Description
The client had a voice bot solution designed to automatically contact predefined lists of subscribers, conduct conversations according to configured scripts, and collect responses from each interaction. Our team developed the web administration layer that enabled both platform owners and operators to work with the voice bot system through a centralized interface. The project focused on the frontend application and its integration with the client's existing backend. The voice bot and underlying call-processing technology were developed separately by the client.
Challenge
The client needed a practical administration interface that could make a technically complex voice automation system easy to manage for different types of users. The platform needed to support separate workflows for owners and operators while providing a clear way to manage call-related information and review collected responses.
Key challenges included:
- Designing separate workflows for platform owners and operators.
- Building an intuitive administration interface for automated call management.
- Integrating the frontend with the existing backend.
- Presenting call results and collected responses in a structured format.
- Creating a clear workflow around script-based automated calls.
- Maintaining a consistent user experience across different administrative functions.
Solution
We developed a centralized web administration platform using Laravel Blade and integrated it with the client's existing backend. The solution included dedicated interfaces for platform owners and operators, allowing different user roles to access the functionality relevant to their workflows. The dashboard provided a structured environment for working with automated call campaigns, scripts, call-related information, and collected responses. The frontend was integrated with the existing backend to exchange and display the data generated by the voice bot system. By separating the administration layer from the underlying voice technology, the solution provided users with a straightforward interface for managing and monitoring the operational side of the platform.
Technology Stack
- Backend: Laravel
- Frontend: Laravel Blade
- Integration: Backend API Integration
- Core Functionality: Admin Dashboard, Operator Dashboard, Call Management, Script Management, Response Management, Call Data Monitoring